speedtouch 330 usb adsl modem driver

I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

I had replied to this one, but it seems to have diappeared.
My speedtouch 330 is running fine on Vista, even using the older drivers supplied from my ISP's CD.
Do you have a network card on your PC? If so has Vista recognised it.?
I had a similar where i could install the speedtouch software but then it would freeze as it installed the speedtouch network drivers. Upon checking in device manager i noticed that my network card hadn't been recognised by Vista so was not installed. I then pointed the new hardware wizard to the location of the network card drivers and the network crad was installed. Finally i re-installed the speedtouch software, created an internet connection and everything was fine.
When or if you get the speedtouch working i'd be interested to know if you are forced to create a new internet connection every time you re-start your pc. This is my current problem -something microsoft cannot reproduce, apparently. Everytime i re-start vista i have to create a brand new internet connection as the old one will not connect. It is also impossible to connect after hibernation or sleep. A full reboot is required and a new internet connection needs to be created. Maybe this is a problem peculiar to Speedtouch ADSL modems?
-- John Barnett MVP Associate Expert http://xphelpandsupport.mvps.org
The information in this mail is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail..
"Jcarlos11" wrote in message

I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

Indeed I have a device that is not recognised by Vista. I will try that solution and report back to you. Thank you for your time.
"John Barnett MVP" wrote:

I had replied to this one, but it seems to have diappeared.
My speedtouch 330 is running fine on Vista, even using the older drivers supplied from my ISP's CD.
Do you have a network card on your PC? If so has Vista recognised it.?
I had a similar where i could install the speedtouch software but then it would freeze as it installed the speedtouch network drivers. Upon checking in device manager i noticed that my network card hadn't been recognised by Vista so was not installed. I then pointed the new hardware wizard to the location of the network card drivers and the network crad was installed. Finally i re-installed the speedtouch software, created an internet connection and everything was fine.
When or if you get the speedtouch working i'd be interested to know if you are forced to create a new internet connection every time you re-start your pc. This is my current problem -something microsoft cannot reproduce, apparently. Everytime i re-start vista i have to create a brand new internet connection as the old one will not connect. It is also impossible to connect after hibernation or sleep. A full reboot is required and a new internet connection needs to be created. Maybe this is a problem peculiar to Speedtouch ADSL modems?
-- John Barnett MVP Associate Expert http://xphelpandsupport.mvps.org
The information in this mail is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail..
"Jcarlos11" wrote in message I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

"John Barnett MVP" wrote:

I had replied to this one, but it seems to have diappeared.
My speedtouch 330 is running fine on Vista, even using the older drivers supplied from my ISP's CD.
Do you have a network card on your PC? If so has Vista recognised it.?
I had a similar where i could install the speedtouch software but then it would freeze as it installed the speedtouch network drivers. Upon checking in device manager i noticed that my network card hadn't been recognised by Vista so was not installed. I then pointed the new hardware wizard to the location of the network card drivers and the network crad was installed. Finally i re-installed the speedtouch software, created an internet connection and everything was fine.
When or if you get the speedtouch working i'd be interested to know if you are forced to create a new internet connection every time you re-start your pc. This is my current problem -something microsoft cannot reproduce, apparently. Everytime i re-start vista i have to create a brand new internet connection as the old one will not connect. It is also impossible to connect after hibernation or sleep. A full reboot is required and a new internet connection needs to be created. Maybe this is a problem peculiar to Speedtouch ADSL modems?
-- John Barnett MVP Associate Expert http://xphelpandsupport.mvps.org
The information in this mail is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail..
"Jcarlos11" wrote in message I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

hi
i have a speedtouch modem for my tiscali net connection, however i am having difficulties. vista does recognise my network card, but my speedtouch modem is usb, is yours ethernet?? i have tried using the 64 bit drivers from the speedtouch website- but still no joy!
please could you help me
"John Barnett MVP" wrote:

I had replied to this one, but it seems to have diappeared.
My speedtouch 330 is running fine on Vista, even using the older drivers supplied from my ISP's CD.
Do you have a network card on your PC? If so has Vista recognised it.?
I had a similar where i could install the speedtouch software but then it would freeze as it installed the speedtouch network drivers. Upon checking in device manager i noticed that my network card hadn't been recognised by Vista so was not installed. I then pointed the new hardware wizard to the location of the network card drivers and the network crad was installed. Finally i re-installed the speedtouch software, created an internet connection and everything was fine.
When or if you get the speedtouch working i'd be interested to know if you are forced to create a new internet connection every time you re-start your pc. This is my current problem -something microsoft cannot reproduce, apparently. Everytime i re-start vista i have to create a brand new internet connection as the old one will not connect. It is also impossible to connect after hibernation or sleep. A full reboot is required and a new internet connection needs to be created. Maybe this is a problem peculiar to Speedtouch ADSL modems?
-- John Barnett MVP Associate Expert http://xphelpandsupport.mvps.org
The information in this mail is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail..
"Jcarlos11" wrote in message I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

That seems wierd. My SpeedTouch USB ADSL Modem installed perfectly fine on both Beta 2 (5384) and Pre-RC1 (5535), with absolutely no problems.
"kamesh192" wrote in message

hi
i have a speedtouch modem for my tiscali net connection, however i am having difficulties. vista does recognise my network card, but my speedtouch modem is usb, is yours ethernet?? i have tried using the 64 bit drivers from the speedtouch website- but still no joy!
please could you help me
"John Barnett MVP" wrote:
I had replied to this one, but it seems to have diappeared.
My speedtouch 330 is running fine on Vista, even using the older drivers supplied from my ISP's CD.
Do you have a network card on your PC? If so has Vista recognised it.?
I had a similar where i could install the speedtouch software but then it would freeze as it installed the speedtouch network drivers. Upon checking in device manager i noticed that my network card hadn't been recognised by Vista so was not installed. I then pointed the new hardware wizard to the location of the network card drivers and the network crad was installed. Finally i re-installed the speedtouch software, created an internet connection and everything was fine.
When or if you get the speedtouch working i'd be interested to know if you are forced to create a new internet connection every time you re-start your pc. This is my current problem -something microsoft cannot reproduce, apparently. Everytime i re-start vista i have to create a brand new internet connection as the old one will not connect. It is also impossible to connect after hibernation or sleep. A full reboot is required and a new internet connection needs to be created. Maybe this is a problem peculiar to Speedtouch ADSL modems?
-- John Barnett MVP Associate Expert http://xphelpandsupport.mvps.org
The information in this mail is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail..
"Jcarlos11" wrote in message I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

.....still doesn´t work ! Any solution by Alcatel ?
Jimmy ;-)
"Jimmy" wrote:

Hi, Thanks - I´ll try it & report if it worked also well for me.
Regards Jimmy
"Luther" wrote:
"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

Hi,i am new to vist i have vista ultimate 5600,i have been googling all day and been to speedtouch website,still cant find any drivers the only thing not reconised in device manager is the speedtouch 330,i have tried drivers for xp64bit ,tried installing drivers from temp file created by install disc but still nothing
if anybody have got their speedtouch 330 working on vista please could you reply thankyou mark jones




"Jimmy" wrote:

....still doesn´t work ! Any solution by Alcatel ?
Jimmy ;-)
"Jimmy" wrote:
Hi, Thanks - I´ll try it & report if it worked also well for me.
Regards Jimmy
"Luther" wrote:
"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

after a long time working on it i have now managed to use the internet using my speed touch 330 and vista 5600 ultimate what i done was download the intall from speedtouch for the xp 64bit(r4.0.0.5),using dual boot,then try to install speed touch saying 0-38 for britain but then it hangs and fails when searching for speedtouch 330 modem,then i cancelled installation,then goto c: program files/thomson speedtouch/st330/drivers/x64/st330 and copy and paste all files to desktop should be ipwdm.sys,st330,st330.sys,st330 64 stbus.sys then i opened and edited st 330(second from the bottom was a line saying"instdisk=st330 installation disk" i deleted that and saved it then i went to device manager and right clicked speedtouch 330 and update driver,then browse to best driver(desktop) and it installed fine,i had a bit of trouble first of all with it connecting but not allowing my user name and pass word but after i rebooted my computer i could connect straight away by going to connect to and then picking speed touch 330 conection,,,,,,,i cant remember what setting i said when first intalling the speed touch software but i know i picked 0-38 i maybe the next question was the second choice down i hope this makes sense if you want to contact me please do

"Jimmy" wrote:

Hi, Thanks - I´ll try it & report if it worked also well for me.
Regards Jimmy
"Luther" wrote:
"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

forgot to mention that i diasbled tcp ip v6 by right clicking conection and properties
also i can only connect using the speedtouch dialer
"jones8430" wrote:

after a long time working on it i have now managed to use the internet using my speed touch 330 and vista 5600 ultimate what i done was download the intall from speedtouch for the xp 64bit(r4.0.0.5),using dual boot,then try to install speed touch saying 0-38 for britain but then it hangs and fails when searching for speedtouch 330 modem,then i cancelled installation,then goto c: program files/thomson speedtouch/st330/drivers/x64/st330 and copy and paste all files to desktop should be ipwdm.sys,st330,st330.sys,st330 64 stbus.sys then i opened and edited st 330(second from the bottom was a line saying"instdisk=st330 installation disk" i deleted that and saved it then i went to device manager and right clicked speedtouch 330 and update driver,then browse to best driver(desktop) and it installed fine,i had a bit of trouble first of all with it connecting but not allowing my user name and pass word but after i rebooted my computer i could connect straight away by going to connect to and then picking speed touch 330 conection,,,,,,,i cant remember what setting i said when first intalling the speed touch software but i know i picked 0-38 i maybe the next question was the second choice down i hope this makes sense if you want to contact me please do

"Jimmy" wrote:
Hi, Thanks - I´ll try it & report if it worked also well for me.
Regards Jimmy
"Luther" wrote:
"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

Hi, I managed to install the updated drivers I found on http://www.speedtouch.com/support.htm or at least i thought so cause I had the "successful installation" notice; the problem is, every time I plug the SpeedTouch into my USB port a blue screen of death occurs (without any text on it, only the blue screen) after a few seconds : then Vista restarts and either I unplug the SpeedTouch or another blue screen of death will occur exactly when the desktop appears on the screen. Anyone got a clue ?

Yes. Contact SpeedTouch Support! Let them know there is a problem so they can investigate. Microsoft is not going to debug someone else's drivers!
Nick83Weasel wrote:

Hi, I managed to install the updated drivers I found on http://www.speedtouch.com/support.htm or at least i thought so cause I had the "successful installation" notice; the problem is, every time I plug the SpeedTouch into my USB port a blue screen of death occurs (without any text on it, only the blue screen) after a few seconds : then Vista restarts and either I unplug the SpeedTouch or another blue screen of death will occur exactly when the desktop appears on the screen. Anyone got a clue ?

hello everybody, only yesterday 15 december from the website http://www.speedtouch.com/support.htm one could download the following :
driver for winxp 64-bit/wxindows Vista (Beta)
since i have been waiting for this driver ever since i downloaded vista ultimate build 5600 one month ago i now could finally get my alcatel usb modem to connect and start downloading in vista ......??? it still is not recognized by vista !! how come ? can somebody help me please ? OttO
"Luther" wrote:

"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

Sadly, no one but SpeedTouch can help you. Until they release final drivers that's it.
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"otto" wrote in message

hello everybody, only yesterday 15 december from the website http://www.speedtouch.com/support.htm one could download the following :
driver for winxp 64-bit/wxindows Vista (Beta)
since i have been waiting for this driver ever since i downloaded vista ultimate build 5600 one month ago i now could finally get my alcatel usb modem to connect and start downloading in vista ......??? it still is not recognized by vista !! how come ? can somebody help me please ? OttO
"Luther" wrote:
"Jimmy" wrote in message My SpeedTouch 330 USB ADSL Modem does not work properly either; neither did my SpeedTouch Ethernet Modem 510.
Does anyone know a solution to this problem? THX in advance.

Hi,
Just install XP drivers for SpeedTouch 330 from Alcatel site: http://www.speedtouch.com/download/drivers/webUpgrade_Windows_USB_R3.0.1.5.zip
Works for me.
Make sure you have 2 devices installed in Device Manager: "SpeedTouch USB ADSL PPP" under "Network adapters" and "SpeedTouch 330 ADSL Modem" under "SpeedTouch USB Modem".
Search http://www.speedtouch.com/support.htm for SpeedTouch 510 drivers - maybe they will work too?
Regards
Luther

"Jcarlos11" wrote:

I'm having a lot of problems trying to install my SpeedTouch modem. No driver's will work. Can anyone please help me?

Hey all, I too am having difficultys with my 330, when i 1st installed vista, and the modem drivers all was well, then over night the same problem devloped, its there but vista will not use it, i rang the the line on the speedtouch website and they said the drivers would not be relesed until april.... wot a bummer will try 64bit xp driver,

no new driver or update needed after installation of vista, copy your old driver's cd on hard drive, click properties on setup(aam6000ug driver or ... ) file and select ::compatibility:: and change the mode to windows xp sp2, then enjoy your win vista
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Hope this is the right place to post this - I'm feeling a bit thick as it took me ages to find the forum search page, and when I did, it would only return pages up to 2006! But I found this post via google, so here goes...
PC: Targa Now 3500+. Modem: Thomson Speedtouch 330 -the numbers on it are 357q01gb2, 362-50-357 and 515 apparently.
The PC is brand new, has all the updates, and we installed the NEW Vista drivers before doing anything else. ie: the "old" ones were never there. When the modem isn't plugged in, the PC is fine. But when it IS plugged in, the PC will often freeze completely, mostly when the "disconnect" button is pressed. Nothing shows in eventvwr and the PC needs a hard reboot.
We've also been round all the ports, front and back. And I've tried to find a firmware update, but all we find is people asking the same question.
Secondly, we have an 8Mb connection but we can't use it because the speedtouch is currently limited to 2Mb. So, I found this page called "Adapting the SpeedTouch 330 driver settings for ADSL speeds above 4Mbit/s" http://www.thomson-broadband.co.uk/codepages/content3.asp?c=91 Except, it doesn't work. Vista says it has installed the settings OK, but even after removing the modem or rebooting or whatever, it doesn't change to isochronous mode. I don't know how many times we must have rebooted the computer and unplugged the modem in various combinations before or after installing the registry patch.
Here's the general Thomson 330 info page http://www.thomson-broadband.co.uk/codepages/content3.asp?c=7&ProductID=471
We've also read this page http://www.thomson.net/EN/Home/MiniSites/BAP/Telecom/Vista-Support.htm#usb
We HAVE logged a query with Thomson, but if previous experience of doing that kind of thing is correct, in about two weeks a reply will come telling us to ring a premium rate number, which will tell us to visit the website!
If I'm proved wrong I'll let you know, meantime any help would be appreciated.
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digitaltoast wrote:

... When the modem isn't plugged in, the PC is fine. But when it IS plugged in, the PC will often freeze completely, mostly when the "disconnect" button is pressed. Nothing shows in eventvwr and the PC needs a hard reboot....

Any time a machine needs a hardware-reset to boot I immediately think of a driver bug. In theory ;) only a driver should be able to crash a well-designed operating system.
I've read that drivers for 64-bit Vista are problematic compared to 32-bit Vista. Which flavor are you running?